Refund & Return Policy

Last Updated: June 2026

At Sevandro, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return policy below.

Return Eligibility

To qualify for a return and refund:

• Your request must be submitted within 7 days of receiving your order.

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• All included accessories, manuals, and components must be returned with the product.

Non-Eligible Returns

We cannot accept returns if:

• More than 7 days have passed since delivery.

• The product has been damaged due to misuse, neglect, or improper handling.

• The original packaging is missing.

• Parts, accessories, or components are missing.

Return Process

To initiate a return, please contact our support team with your order number and reason for the return.

Once your return request is approved, return instructions will be provided.

Refunds

After the returned item has been received and inspected, approved refunds will be issued to the original payment method.

Please allow 5-10 business days for the refund to appear in your account depending on your financial institution.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 7 days of delivery and include photos of the issue.

We will work with you to provide a replacement or refund where appropriate.

Contact Us

Email: sv@elsyianth.co

By placing an order with Sevandro, you agree to the terms outlined in this Refund & Return Policy.